FAQ
Frequent questions and our answers
On line sales
| Question | Answer |
|---|---|
| Is it possible to buy directly at the factory? | No, we do not directly sell the machines at the factory. We want our customers to have the best service near the workplace |
| Is it possible to buy online? | No, we do not sell machines online, in fact, we advise against buying online |
| Who is responsible for the interventions under warranty? | As per current legislation, the seller is responsible for the guarantee, therefore the E-Commerce site. Our official distributor of each Country is not resposible for the support and guarantee of imported machines through others sales channel. Cifarelli Spa, operating through a network of specialized dealers, does not have a network of "assistance centers" therefore any intervention by the dealers, when they are not sellers of the machines, must be considered to be paid for by the customer. |
Spare parts and maintenance
| Question | Answer |
|---|---|
| I need to order spare parts. Where do I find the exploded? | In the support section of the site it is possible to view the exploded machine spare parts without any need for a password |
| Do I have to do maintenance. Where can I find the instructions? | For the most frequent maintenance and that can be done by the users there are many instructions on our Youtube channel |
Mixture
| Question | Answer |
|---|---|
| What mixture should I use for Cifarelli machines? | Among the documents that can be downloaded in the resource section is the one on how to make the mixture |
Guarantees
| Question | Answer |
|---|---|
| How can I register the product warranty? | In many cases it is registered directly by the retailer, you can register it in the support section |
