On line sales
|Is it possible to buy directly at the factory?||No, we do not directly sell the machines at the factory. We want our customers to have the best service near the workplace|
|Is it possible to buy online?||No, we do not sell machines online, in fact, we advise against buying online|
|Who is responsible for the interventions under warranty?||As per current legislation, the seller is responsible for the guarantee, therefore the E-Commerce site. Our official distributor of each Country is not resposible for the support and guarantee of imported machines through others sales channel.
Cifarelli Spa, operating through a network of specialized dealers, does not have a network of "assistance centers" therefore any intervention by the dealers, when they are not sellers of the machines, must be considered to be paid for by the customer.
Spare parts and maintenance
|I need to order spare parts. Where do I find the exploded?||In the support section of the site it is possible to view the exploded machine spare parts without any need for a password|
|Do I have to do maintenance. Where can I find the instructions?||For the most frequent maintenance and that can be done by the users there are many instructions on our Youtube channel|
|What mixture should I use for Cifarelli machines?||Among the documents that can be downloaded in the resource section is the one on how to make the mixture|
|How can I register the product warranty?||In many cases it is registered directly by the retailer, you can register it in the support section|